FAQ

What's did I receive by my order?

Your order is highly appreciated by us, so we appreciate you! Since we've started with CabanGems you will receive a little gift by each order. We do our best to ensure that it alternates.  

Can I swap the gift? No. You receive the gift from us because we appreciate you. It is not possible to swap the gift you received for money or another article.  

Will I receive the product on the photo? Yes, in principle all products are placed per piece in the webshop. With the exception of regular pendants, split, tumbled stones (with size indication: S, M, L and XL).  

I received a 'guardian' with my orgone creation, may I keep it? Yes, you may keep it. All orgone creations have a guardian with them during their journey home.  

Can I get a printed description of the crystal? No, you will not receive any printed descriptions, neither by e-mail. To save the environment, we do not print any discriptions. You can find the full description of the crystals we offer here in the webshop.

Can you advise me which crystal I need? Yes that is possible. If you 'only'want 'to know which crystal you want to use for your issues/problem,  do take a look in our webshop or use the internet for 'advice'.

What to do if my order is damaged during transport? If you have any damage to your order, you must e-mail us with photos of the outside of the box, the packaging material and the article itself. Read our terms and conditions to read the full description of how to deal with any damage.  

Can I book a reservation? It is not possible to make a reservation  

Is it possible to pay in installments? Payment plans are ONLY available above € 200 (excluding shipping costs) and has to be paid in full within 8 weeks. Within 24 hours the first payment of € 50 has to be made. When you do not hold yourself to the agreement, your invoice will be canceled. The € 50 will NOT be refunded, those are administration and reservation costs.

Can I order custom creations? All (custom) orders by email, phone or through Facebook you agree to are decreased for any refunds. Those orders are not subjected to the Dutch law ' distance selling'. Custom orders are ONLY possible with a full payment (amount order and shipping costs) in advance. After payment your order will be made within 2 weeks.

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