Terms and conditions

Terms and conditions

On this page you will find the terms and conditions.

These general conditions are intended to protect both parties. If you have questions or comments regarding any of these conditions, please send an email to info@caban-derodeaarde.nl. Those conditions are also applicable to our Facebook page and group.

The website www.cabangems.com is a part of Caban ‘de rode aarde’ located in The Netherlands.

General

These conditions apply to items purchased true the webshop www.cabangems.com  between you and Caban 'de rode aarde'.

By placing an order and during the checkout process, you agree to the Terms of Caban 'de rode aarde'.

Prices

All quoted prices of the items are in euros (€), including 6% , 9% or 21% Dutch VAT and excluding shipping costs. Prices are subject to interim changes, printing or clerical errors.

Shipping costs are determined by settlement based on the total weight of all the products together and the country of destination.

Orders.

Ordering our products has a number of steps in the settlement process, as specified shipping method, payment method and shipping and billing address.

In addition, we send all orders with regular status updates including receipts of payments, indicating that the payment has been received and package is ready for shipment and that it has been sent.

The buyer bears the responsibility for providing the right data and that e -mails are freely to receive from info@caban-derodeaarde.nl and that you shut off possible spam filters.

Orders through Facebook, email, phone

Custom orders:

All (custom) orders by email, phone or through Facebook you agree to are decreased for any refunds. Those orders are not subjected to the Dutch law ' distance selling'. Custom orders are ONLY possible with a full payment (amount order and shipping costs) in advance. After payment your order will be made within 2 weeks.

Reservations

If after 24 hours no payment is received the reservation will expires, you have no more rights to claim the reserved creation for adoption and neither for purchased items. The order will be canceled without discussion

Payment plans:  

Payment plans ONLY available above € 200 and has to be paid in full within 8 weeks. Within 24 hours the first payment of 50% of the value has to be made. When you do not hold yourself to the agreement, your invoice will be canceled. We will charge a € 50 and will NOT be refunded, those are administration and reservation costs.

Auction Facebook:

When you participate on the Facebook Auction (group CabanGems & magical art) you have agreed to the terms for participation mentioned in each auction number in the post. Auctions have to be paid within 24 hours after the invoice and/or payment link is sent. For the auction items you agree that the right of withdrawal is NOT applicable to these items.

Cash on delivery.

You can choose your order to be sent COD, you will pay cash on delivery. The additional cost of this amounts to € 10,00 for the Netherlands, for abroad different rates apply depending on the country where it is sent.

PayPal and /or Credit Card

You can pay your order(s) through PayPal or by credit card Visa Master

Orders placed through Facebook can be paid with PayPal or a banktransfer, you will receive an invoice or a payment link to our webshop.

Shipments

Shipments are sent with MyParcel in cooperation with their partners world wide. 

We ship our products with the upmost care .

You can at a different checkout indicate sender address if you want to use , so you can specify a different address for example, to send it as a gift .

For our packages is the default shipping method . The shipping time to countries other than The Netherlands have an expected time between 8 and 15 days. However, customs may hold your package for longer which extradition is delayed. You cannot put us responsable for that.​

damaged or los of package

Sometimes a package gets lost on the way of delivery, or the item(s) got damaged during the transport. We are grateful that this doesn’t happen often. But it can happen.

You have to send us an e-mail (info@caban-derodeaarde.nl) or a private message through Facebook. For damage you have to provid us more information.​

If your package ever gets damaged we need:​

- A picture of the outer packaging including the label.

- A picture of the inner packaging and the protective packaging material

- Photos of the articles. Preferably a picture of all the articles together and 2 detail photos of the damage.

- For packages outside Europe we need a claim report/damage report and also must be requested by the recipient of the package. This can be done at the post office.​

Without those photo's and claim report we cannot offer you any refunds. Due to the fact the insurance will not accept the claim without those files.


Privacy

Caban ' de rode aarde ' treats your personal information as confidential and will not be available to third parties. Your details will only be used for the invoices and shipment of the order. In addition, all personal information, such as shipping address recorded using encryption in our webshop in the external software. This brings all sensitive information true a secure HTTPS protocol . Such as the padlock at the checkout page , then you know that your information is safe. They adhere to the strictest safety standards. Safety is our top too and we do everything to cover this 100 % and keep this constantly in mind. In addition, regular maintenance performed by us and Caban various measures such as logging enabled / Firewall etc., but cannot be held fully liable by the use of such third parties.

Modification Rights

Caban 'de rode aarde' always has the right to amend these terms and conditions and the content of its website and / or supplement. Prices are subject to interim changes, printing or clerical errors. Applicable law Caban 'de rode aarde' commits apply for all sales and warranty handle to the full satisfaction of the buyer, with the exception of the aforementioned situations. In case of a dispute for which the selling Caban 'de rode aarde' concerns the Dutch law. Article 11 of the Civil Code with the right "Distance Selling" applies. Description of articles The description of the articles obtained from various sources, if applicable with permission. Used photos / pictures / images and text on this website, Facebook page Natasja Orgonite, Facebook page skulls & dragons  are authors laws, and there is a copyright apply. With the exception of the operation of gemstones and minerals. Photos / images may be used by third parties without prior written consent of Caban 'de rode aarde'. If these be used without permission, for personal gain, this Dutch law apply

** Crystals, gems and/or minerals can help you, they can be a supporting energy for your mental or physical issues. Even though those magical energies can support you with your issues, insights, your journey, etc, they CANNOT heal your illness by itself. When those lovely energies could really heal all of our issues, there wouln't be any ilness left in this world we would be all healthy and living our lives in the light of love. When you have problems, whether it is physical or mental do contact your doctor or specialist. This is your responsibility. 

Caban always writes and speaks of a supporting energy. Again we say, within respect, gems, crystals and minerals can support you, they cannot heal you! You can not hold us accountable and/or responsible for damage to your body and/or your mental state of being because you do not seek help in any way possible for your issues.  Do you experience any physical or mental problems go to a doctor/specialist for help.

Caban has developed a number of products and has entered into partnerships. If licenses for products are required, these are in our possession and/or with the maker of the product

Caban has developed a number of products and has entered into partnerships. If licenses for products are required, these are in our possession and/or by the manufactor of the product. Always test a body/lifestyle product on a small piece of the skin for any possible allergies

NOTE:

You cannot hold us accountable/responsible for using the products we sell in the wrong way or by using it where it is not meant for. Read the  possible side effects and/or contra indications for products before you buy them. You can find them on our website. You cannot hold us responsible when customs seize your order due to different laws worldwide.

You cannot hold us accountable/responsible for using the handmade candle products with and without herbs we sell in the wrong the way or by using it where it is not meant forThose candles contains dried herbs in the two outer layers of each candle. In our  random tests the herbs didn't catch flame while burning. We cannot guarantee that a piece of herb will not burn/catch fire. Always have a candle extinguisher to hand and NEVER leave a room when the candle is burning. Keep candles out of reach of children and animals. 

 

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